Fiber optic and wireless are both used for connectivity, but they are often used in different situations depending on the requirements of the network and the environment. In the world of network connectivity media as of 2023, the simple winner is optical fibre, but when we consider the practical side of implementation, usage, and …
IP Addresses: Basic identifiers of a digitally connected world Ever wondered how computers and devices communicate over the internet over vast distances across the world? This article will give some highlights to the interesting world of IP (Internet Protocol) addresses. We’ve gone over basics of IP addresses exploring the categories, versions and types of addresses …
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Turbocharged Tier 2 Support strategies for Reduced Downtime For Internet Service Providers and for big companies with huge IT infrastructure spread across continents, providing exceptional uptime and highly available network services is crucial for retaining subscribers and avoiding complains from internal users. A key component of this exceptional uptime is effective Tier 2 technical support. …
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Incident managementNetwork incidents can be a nightmare for any business, big or small, for enterprises or for ISP/telecoms. These incidents can cause unexpected downtime, loss of productivity, and even potential security breaches. Therefore, it is important to have a proper network incident management system in place. Managed network providers like Quadrang Systems offer these services …
Terminologies used in Internet, Telecom, IT/ITes and overall service industry Alarms Alerts Preventive maintenance Corrective or Breakdown maintenance Emergency maintenance Planned maintenance SLA RFO RCA HOD / handover document Incident management Change management Asset management / Asset register Problem management Project management Escalation matrix Incident report Installation report Proactive monitoring Reactive monitoring Outage duration Uptime …
Scaling Up for Future: Capacity Management for 2024 & beyond What is Capacity Management? Capacity management in IT refers to the strategic actions involved in planning, monitoring, and optimizing the utilization of resources within an IT, Cloud or Network environment to ensure that it can meet current and future demands efficiently. The primary goal of …
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Service Level Agreement (SLA) and Statement of Work (SOW) explained The significance of Service Level Agreements (SLAs) and Statements of Work (SOWs) for ensuring transparent communication, aligning expectations, and building successful customer relationships cannot be overstated. These two documents have distinct purposes yet prove equally vital in delineating project scope, duties, and outputs. Let’s explore …
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