Nikhil Mistry

Service Activation and Delivery Document Nikhil Mistry

Mastering Incident Reports Introduction In the fast-paced and rapidly changing world of Internet services, network incidents like outages can strike at any moment of the day and night, disrupting services and frustrating customers. As leaders in the industry, it’s crucial to have a solid grasp on creating effective incident reports to instill confidence into the …

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Proactive Monitoring VS Reactive Monitoring: Managing Sturdy Networks Proactive and reactive monitoring are two approaches to network monitoring that businesses can use to detect and address potential issues in their network. In IT, Telecom/ISPs, Software, Tech companies and tech enabled enterprises, when network engineers and CTOs debate on running their networks, few arguments spark more …

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How the internet works: A high level overview Let’s go back in time and consider an era without internet. Let’s say we are conceiving of the birth of simple networks. Let’s start with your room. If you connect your PC/Phone with a server hosting a website “A” directly in from within your room, you can …

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2 unsung heroes in ISP/Teleco: OSP & Facilities In the realm of Internet Service Providers (ISPs) and Telecom companies, a seamless and reliable network is the backbone of success. Behind the scenes, two crucial engineering roles ensure that this network operates efficiently, securely, and with optimal performance: Outside Plant (OSP) Engineers and Facilities Engineers. Let’s …

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10 common Reasons and Causes of Network outages Network outages interrupt and disrupt connectivity and can have major impacts on business operations, whether from small hiccups to full systemic failures. Myriad technical issues, software bugs, environmental factors, human errors or malicious actions trigger these disruptions that hamper productivity and revenue. By mapping risks across infrastructure …

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What is a 24/7 NOC support & why is it necessary for an ISP? The internet has become ubiquitous and connectivity ever remains oxygen for individuals and enterprises navigating digital global economy. Accessing emails, cloud-based apps, virtual meetings constantly depends on steady high bandwidth link regardless of time zone or hour. Staying offline loses business …

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Concerns and Challenges of Internet Service Providers The provision of reliable, high-quality internet access is no simple task. Internet service providers (ISPs) face an array of concerns and challenges that impact their operations, expenses, and customer experiences each day. Fragmented customer relationship management (CRM) systems, integration difficulties, internal communication gaps, manual processes, and costly network …

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Distributed Network and Application Monitoring In the era of digital transformation, companies rely heavily on the performance and availability of their networks and applications. Monitoring these critical IT infrastructure components has become vital to ensure high quality service delivery amid rapidly evolving demands. However, the traditional centralized approach to monitoring presents limitations like single points …

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